Commonly Asked Questions
Thanks for shopping at Nerd Kulture! This section is for commonly asked questions we get from our amazing customers! As we continue to see the same questions pop up, we will continue to grow this list. We are hoping that this list comes in handy when you are inquiring about your orders or if you are just wanting general information about us as a company.
How will the Lunar New Year affect my order?
As mentioned, we have two warehouses. We have one in the UK and one Asia. Both warehouses carry different items. We don't have a US warehouse yet, but we are working on that.
In any case, between the middle of January to Feb 5th, our warehouse team in Asia has that entire period off in order to celebrate the Lunar New Year. This is there tradition and we have to honor it.
As a result, there will be delays in shipment if you order around that time period. Customer service will contact you to talk about potential options if you order around that time period.
How will Coronavirus affect my order?
Coronavirus is now a world emergency. Click HERE to see the Coronavirus map. Because Coronavirus is spreading so rapidly, many places are shutting down, which means many people are not working.
This could affect your orders as well and can extend the shipping times. If you order something, customer service will contact you to discuss potential options. We ask that you be patient during these hard times, because this is a very serious matter and we hope you understand.
How long does it take for my package to arrive?
You are dealing with international shipping, so it varies. Based on orders we have gotten over the years, here are some pretty good estimates of arrivals based on region:
United States – 12-20 business days.
Canada – 12-20 business days.
Australia – 12-20 business days.
Other Countries – 12-30 business days.
Again, these are all estimates, so please don’t think your order will come exactly on day 12 or exactly on day 20. Your order can come any time. It all depends on the mail carrier, weather conditions and the various checkpoints your package must take before arriving to your mailbox or doorstep.
I can’t track my package, where is it at?!
You can always track your package. People don’t seem to know this… BUT GOOGLE IS YOUR BEST FRIEND! You can always Google your tracking number and it will often pull up with the correct mail carrier, or it will give you a list of mail carriers to choose from. Google it before asking!
Alternatively, you can always use this global tracking link to track all your packages - http://parcelsapp.com/en
If you never received your tracking number, just contact us and we can give you your tracking number.
Will my package arrive in time for the holidays?
All depends when you place your order. If you order in late November or any time in December, it is possible… but IT IS NOT A GUARANTEE! Again, our packages are shipped internationally, and the holidays are really the worst time to do online shopping.
During the holiday season, everyone is ordering online. Mail carriers are backed up due to the all the shipping they must do. As a result, shipping and delivery take a lot longer. Consider all of that and consider the fact that you are ordering something that is being shipped to you internationally. It’s going to take a while to get to you.
Basically… if you are wanting to get someone a gift for Christmas day, please think deeply before for you order. If the package does not come on time it is not our faults. It is not the faults of our warehouse team. And it is not the mail carriers’ faults. It is the nature of online shopping during the holiday season, so think carefully before you order for the holidays.
I ordered more than 1 item, but I only received 1. Where are my other items?!
No worries. They are coming. We have a couple of warehouses and many departments. As a result, sometimes, not all the items you ordered are in the same department or the same warehouse. When this happens, your items may not be shipped together and each item will be shipped separately.
In the event that this does happen, you will get tracking numbers for all the items your ordered, so please make sure to check your inbox for order updates. If you are still confused, feel free to contact us.
It’s been a month and my package still hasn’t arrived. What can we do about this?
As mentioned, it does sometimes take a while for packages to arrive. This can be due to a series of things. However, if your package has not arrived and it’s been over a month, let us know.
Sometimes a package can get stuck at a checkpoint for an extended period before it is ready to make its journey to your mailbox or doorstep.
Other times, a package will be on its way, but the mail carrier forgot to update the tracking. This does happen sometime as well.
If you have waited a little bit over a month for your package, please contact us and we will look into for you and discuss next steps.